Return Policy

Dear Valued Customers,

Every creation at CARINROZ PROJECT is a testament to my dedication to providing you with pieces that are as unique as the moments they represent. I understand that when you choose my jewellery, you're not just making a purchase; you're investing in memories. All sales are final, but your satisfaction is guaranteed. I want you to know that while all sales are final, I am unwaveringly committed to your satisfaction. I am aware that unforeseen circumstances may occasionally result in issues such as breakage, defects, or problems that may require my attention. In such cases, I have developed a special process to meet your needs quickly and efficiently. What to Do If You Encounter an Issue: Should you encounter any problems with your jewellery purchase, I kindly request that you follow these straightforward steps: Contact me: Please include your order number, provide a clear description of the problem, and, if applicable, attach photos. This information helps me accurately assess the situation. Assessment: I will meticulously review your case. I may request additional information or images to better understand the issue at hand.

Resolution: Based on my thorough assessment, I will work diligently to provide a suitable resolution. This may involve repairing the item, replacing it, or offering an alternative solution to ensure your satisfaction. Timely Response: I understand the urgency of your concerns, and I pledge to respond to your email within 1-3 days, keeping you informed at every step of the process. Your Trust Is My Priority: While I cannot offer traditional returns, I want you to be confident that your trust in my craftsmanship and commitment to your satisfaction is of the utmost importance to me. I stand firmly by the quality of our jewellery, and I am here to support you should any unexpected issues arise. Thank you for choosing CARINROZ jewellery for your jewellery needs. I am excited to continue serving you with the most exquisite handcrafted pieces that capture the essence of your unique moments.

Warm regards,

Designer Carina Moroz